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Do you want to exchange or return something?

If you have purchased an item through the online store, you must return it to the online store so that we can refund the money to your account or exchange the product for another item. You can return your products within 14 days of placing your order. Returns are at your own risk and expense.
Items from the Miccy's online store cannot be returned to the Miccy's Boutique, it is possible to return items from the online store or exchange them in the Miccy's Boutique in Westfield-Mall of The Netherlands.
Items purchased from the online store that are under warranty as well as complaints can be returned to the online store and may also be returned to the Miccy's Boutique.

Returns
In the event that you do not want to exchange the products and do not want to keep them, you can return them within 14 days of placing the order. To do this, follow these steps:
1. Send the items unused and well packaged, preferably in the original packaging with an accompanying letter to us.
2. Take the package to a carrier of your choice. To be on the safe side, keep the receipt from this carrier.
3. Once we have received the returned items, we will ensure that the money is transferred. You will receive a confirmation by e-mail. Depending on the credit institution, transfers can take about 14 days. If you have any questions, please contact our customer service.

What are the return conditions?

Not completely satisfied with your purchase of the Miccy's Online Store? Then you can return the item or exchange the items for another item. A return is possible within 14 days after placing the order and you will be refunded the full purchase amount provided that the items have not been worn and received back by us in the original condition within 14 days. The shipping costs are always for your own account.

How long will it take for my money to be refunded after a return?

Refunds can take up to 14 days after you have received confirmation from us that the return has been received correctly. This depends on your bank.

How do I know that Miccy's has received my return?

When we have received your return shipment, we will send a confirmation by e-mail.

My Miccy's Online Store return is lost or damaged, what can I do?

You are always responsible for the return package. In that case, please contact the relevant parcel service.
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